FREQUENTLY ASKED QUESTIONS

While the Official Rules outline the complete details of this promotion, your question may already be answered below.

Q. What are the prizes for this promotion?
A. See the Official Rules for complete details.
Q. How many prizes could I win?
A. One prize per person.
Q. How will I know if I'm a sweepstakes winner?
A. The grand prize drawings will be held on or around October 30, 2017. The winners will be notified via the contact information provided upon registration.
Q. I got a message that I've already entered today, but I haven't. What should I do?
A. Make sure you are visiting https://microsoft.promo.eprize.com/mineconearth/ directly rather than a bookmarked page in your browser.
Q. I think I’m having technical issues. What should I do?
A. Sometimes it's a simple thing like updating your browser. Check to be sure that you have a modern version of Chrome, Internet Explorer, Firefox, or Safari. Also, check your browser preferences section to be sure JavaScript is enabled.
Q. I have recently moved or updated my email address. Can I change my registration information for this promotion?
A. We apologize for any inconvenience, but due to the number of entries we receive, we are unable to change registration information unless you are awarded a prize. If you do win a prize during the promotional period, please contact fulfillment@eprizefulfillment.com and provide your updated information.
Q. Why can't I use my P.O. Box address to register or claim my prize?
A. Your home address allows us to identify your residence for eligibility purposes.
Q. Can someone under the age of 13 participate in the sweepstakes?
A. If you’re under the age of 13, but still want to enter, you can still participate!

Here’s what you’ll need to do:

  • Find your parent or a legal guardian that is at least 18 years or older.
  • Kindly ask them to register on your behalf.
  • We’ll email your parent/guardian at their email address if you’re a potential winner!
Q. What are the prizes for this sweepstakes?
A. TWENTY (20) PRIZES:

Party Prize packs including Minecraft branded hats, posters, and party-related merchandise valued at $300 USD.

See Official Rules for complete details.
Q. How do I access the contest via my mobile device?
A. To access the contest from your mobile device, visit on https://microsoft.promo.eprize.com/mineconearth/ your mobile device.
Q. I entered the sweepstakes, but didn’t receive a confirmation email. What do I do?
A. To make sure you get emails, add customercare@m.helloworldmail.com to your address book. Fill out the form below to let us know you didn’t receive your confirmation email.
Q. When will the winners be notified?
A. The winners will be contacted on or around October 30, 2017. The winners will be notified via the contact information provided upon registration.

See Official Rules for complete details.